Privacy Policy

This Privacy Notice aims to give you information on how we at Donaghys.co.uk collect and process your personal data when you use our website, including when you make a purchase or interact with us online. We are committed to ensuring the privacy of our customers at all times.

Who We Are

Donaghys Shoes Ltd is a company registered in Northern Ireland (Company Number : NI613874) with a registered office at
25-31 Newry Street, Banbridge, BT32 3EA

Information Collected By Us

If you have registered an account with us, or placed an order with us, we will have your email address, telephone number, postal address and the method you chose to make your purchase with.

If you use Facebook to create an account on our website and no longer wish to use this service you can cancel as follows -

• Scroll down, tap Settings, then tap Apps and Websites.
• Tap Logged in with Facebook.
• Tap the app or website that you want to remove.
• Below the name of the app or website, tap Remove.
• Tap Remove again to confirm.

How We Use Your Personal Information

Who we share your information with

At Donaghys we will NEVER sell your information to third parties, marketing companies or services.

We share your data with the following categories of companies as an essential part of providing our services to you -

• Delivery companies.
• Order packers.
• Payment service providers.
• Professional service providers such as our website host who help us run our business.
• Credit reference agencies, law enforcement and fraud prevention agencies to help tackle fraud.

By making an order to purchase goods you consent to your information being used for the above purposes.  Donaghys will NEVER sell or share your information with other third parties.

Newsletter and Email Marketing

We will use your contact details to send you information about our products and services from time to time if you have consented to be contacted during your interactions with us. We use may use relevant information such as email open rates so we can measure and understand the effectiveness of the advertising we serve to you and to continue to deliver relevant information.  If you wish to no longer receive emails from us please drop an email to  info@donaghys.co.uk or use the unsubscribe button on our email.

How long we will keep your information for

We will hold on to your information as long as you hold your account with us or as long as needed to provide our services to you. 

If reasonably necessary or required by law, regulatory requirements, to resolve disputes, or prevent fraud we may also keep hold of your information as required, even after you have closed your account or it is no longer required to provide services to you.

In-Store Purchases

When you make a purchase in our physical store, we may collect limited personal information such as your name and email address for the purpose of issuing a digital receipt and maintaining transaction records.

Purpose of Processing
We collect this information to:

• Provide proof of purchase

• Maintain accurate financial records

• Facilitate returns or exchanges

Lawful Basis
Our lawful basis for processing this information is our legitimate interest in operating our retail business efficiently and meeting our legal and accounting obligations.

Marketing
We do not use your in-store purchase details for marketing unless you have explicitly opted in to receive marketing communications.

Data Processing
Our retail system is powered by Shopify, who act as our data processor. Shopify provides the secure infrastructure that enables us to process transactions. They process data on our behalf and in accordance with data protection law.

Retention
Transaction data is retained in line with UK tax and accounting requirements (typically 6 years).

Your Rights
You have the right to request access to your personal data, request correction or deletion