Delivery Information
A signature is required upon delivery of all orders so you can order with confidence. If no-one is available at the delivery address the courier will leave a card with details of where your parcel can be picked up from.
Orders are dispatched from Monday-Friday. Orders placed on a Saturday, Sunday, Bank Holiday or after 2pm will be dispatched the following working day.
Please note orders are not considered lost by couriers until 10 working days have lapsed
UK Orders
Standard Delivery - £3.95 or FREE on orders over £79.99
Delivery in 2-3 working days (excluding weekends & bank holidays). On rare occasions delivery may take up to 5 working days.
Express Delivery - £5.95
Delivery in 1-2 working days (excluding weekends & bank holidays) Orders must be placed before 2pm Monday-Friday.
DPD UK - £7.95
Delivery to Mainland UK within 2-3 working days (excluding weekends & Bank Holidays) Orders must be placed before 2pm Monday-Friday
Next Day Delivery - £9.95
Delivery the next working day before 1pm (excluding weekends & bank holidays) Orders must be placed before 2pm Monday-Friday.
Collect In-Store - FREE
Please do not travel to the store until you receive your order is ready to collect confirmation email. Orders can take up-to 1 working day to be ready for collection.
Please note that orders not collected within 14 days will be cancelled and a refund issued.
Ireland
Standard Delivery - £4.95 or FREE on orders over €92.99
Delivery in 2-4 working days (excluding weekends & bank holidays). On rare occasions delivery may take up to 5 working days.
Express Delivery -£7.95
Delivery in 1-2 working days -Orders must be placed before 10am (excluding weekends & bank holidays). On rare occasions delivery may take up to 4 working days.
Please note as we remain part of the single market there will be no customs charges applied to your order so you can shop with us with complete confidence.
European Union
International Tracked & Signed - £15.00
Delivery can take up-to 10 working days (excluding weekends & bank holidays).
Please note due to Brexit and the UK leaving the EU you may be subject to localised customs charges, we are not responsible for any charges incurred and they are borne by the customer.
USA
International Tracked & Signed - £30.00/$39.00
Delivery can take up-to 7 working days (excluding weekends & bank holidays).
Please note due to Brexit and the UK leaving the EU you may be subject to localised customs charges, we are not responsible for any charges incurred and they are borne by the customer.
Rest Of The World
International Tracked & Signed - £30.00
Delivery can take up-to 10 working days (excluding weekends & bank holidays).
Please note due to Brexit and the UK leaving the EU you may be subject to localised customs charges, we are not responsible for any charges incurred and they are borne by the customer.
Returns Details
We hope you love your new Donaghys purchase however if you are not satisfied for any reason we are happy to offer a refund or exchange within 30 days of delivery. When returning an order we will only refund the price of the goods and not the postage unless the goods are damaged or faulty. This is in addition to, and does not affect your consumer rights.
You can start a return on our dedicated returns portal here https://donaghys.co.uk/a/returns
Goods must be unworn and also in their original packaging (ie the box not to be destroyed or defaced). When returning items please put them back in the protective mail bag you received them in or alternative mail bag. If the shoes or box come back to us and are not fit for resale we have the right to refuse a refund.
We recommend that you use recorded delivery. Donaghys are not responsible for any goods damaged or lost in transit.
Any order returning more than 2 items will incur a £3.95 restocking charge for every item returned after the 2nd item which will be deducted from the refund amount. This applies to orders returned in-store or by mail.
UK
Orders under £79.99 - Customer is responsible for return postage costs
Orders over £79.99 - Free returns.
Please request a return using the following link and follow instructions on screen https://donaghys.co.uk/a/returns
Order's can also be returned to our Banbridge Store in person.
Our returns address is - Donaghys, 25-31 Newry Street, Banbridge, BT32 3EA
Ireland
Return costs are borne by the customer.
Rest Of The World
Return costs are borne by the customer. Please use a courier of your choice. Please note we are not responsible for any taxes or duties on returned items, these must be paid by the customer.
