Delivery Information

Shipping Guide

Here at Donaghys we deliver all over the world and have various delivery charges:
UK And Ireland orders over £69.99 FREE
UK and Ireland orders under £69.99 = £3.95
Airmail EU - £12.00
Airmail Rest of the world - £14.00
On delivery you must be able to sign for items being delivered.

Please note that the Next day delivery is a UK service only. Orders can only be dispatched Monday to Friday and will be delivered the next working day. If an order is placed on Saturday, Sunday or bank holidays it will be dispatched the next working day and will be delivered the next working day.

If we do not deliver to your country please contact us and we can try and arrange deliver if possible. We can also send items by airmail courier for a faster international delivery if required. Please contact us for a price.

 

RETURNS DETAILS

 

Returns


If you are not satisfied with your purchase from us you have 14 days to claim a refund or an exchange from the date you receive your order. When returning UK orders under we will only refund the price of the goods and not the postage charge unless the goods are damaged or faulty.  

When returning goods they must be unworn and also in their original packaging (ie the box not to be destroyed or defaced). If the shoes have come back to Donaghys and are not in good condition or not fit for resale Donaghys have the right to refuse a refund. If your order is supplied with a box this must also be returned in condition fit for resale.  This does not affect your statutory rights.  You must have proof of purchase to retain a refund, which will be your receipt.  When returning goods we would recommend that you use recorded delivery as you can track the delivery. Donaghys are not responsible for goods that are lost in the post or missing.  When returning make sure to complete the returns form correctly.  
 
When returning items please put them back in the protective wrapping you received them in or a plastic bag will do. 
 
We offer a free UK returns service for all orders over £49.99. At present this service is only available in the UK. Its quick and easy, just place the items you intend to return in a protective wrapping or a plastic bag, stick the returns label on and pop it into a post office.
 
Order's can also be returned to our Banbridge Store in person

You can return more than two pairs but they will incur a £3.95 restocking charge for every pair after the second pair returned. This applies to orders dispatched by post or collected in-store

All  return costs for orders under £49.99 or orders from the Republic of Ireland are borne by the customer, we recommend using a tracked service as Donaghys are not responsible for any goods damaged or lost in transit
 
Our returns address is Donaghys Shoes,
                                            25-31 Newry Street 
                                             Banbridge
                                              BT32 3EA
 
CHRISTMAS 2019 RETURNS
 
Orders placed from 1st November 2019 - 24th December 2019 bought as a Christmas Gift can be returned until 4th January 2020
 

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