Free UK & Ireland Delivery blank Free UK Returns

Terms & Conditions

Terms & Conditions

Company
Donaghys Shoes
Address: Donaghys Shoes, 25-31 Newry Street, Banbridge, Co Down, BT32 3EA
Phone: 02840662750
Email: info@donaghys.co.uk
VAT Number: 253217384

Returns
We offer a free Uk returns service for all orders over £39.99. At present this service is only available in the UK. Its quick and easy, just place the items you intend to return in a protective wrapping or a plastic bag, stick the returns label on and pop it into a post office. This free service is based on a maximum of two pairs returned. You can return more than two pairs but they will incur a £3.95 restocking charge for every pair after the second pair returned.

If you are not satisfied with your purchase from us you have 14 days to claim a refund or an exchange from the date you receive your order. When returning UK orders under £39.99 we will only refund the price of the goods and not the postage charged unless the goods are damaged or faulty. When returning goods they must be unworn and also in their original packaging (ie the box not to be destroyed or defaced). If the shoes have come back to Donaghys and are not in good condition or not fit for resale Donaghys have the right to refuse a refund. If your order is supplied with a box this must also be returned in condition fit for resale. This does not affect your statutory rights. You must have proof of purchase to retain a refund, which will be your receipt. When returning goods we would recommend that you use recorded delivery as you can track the delivery. Donaghys are not responsible for goods that are lost in the post or missing. When returning make sure to complete the returns form correctly which has been provided.

When returning items please put them back in the protective wrapping you received them in or a plastic bag will do. Returns received in the condition below will not be refunded and will be posted back to the customer.

Note: We are an online & bricks and mortar business, whilst we endeavour to send out box fresh shoes where possible, some shoes may have been on display or tried on in store.

Exchanges
If you wish to exchange your purchase as it is unsuitable please complete the returns form which has been provided to you within the shoe box or please contact us through phone or email.

Delivery’s
Once the payment for your goods has been cleared we will then dispatch your goods for delivery. If the goods happen to be out of stock we will advise you through email and issues a refund right away. Shoes being delivered may not be boxfresh due to being tried on in the shop.

Security and Payments
All transactions which take place on Donaghys website are processed securely through Sagepay payments if you use a credit or debit card. We also use PayPal. All your payment details are held on Sagepay secure servers or PayPal. Donaghys has no access to any of your card or payment details. We may contact your bank if we suspect the transaction is fraudulent in anyway, this may cause a delay in processing and dispatching but is in the best interest of the customer.

Privacy Policy
Information which Donaghys hold is the name of customer, address to delivery, email and telephone to get in contact. Donaghys will not release any of the customers information to third parties unless it is given that we are providing you with a service such as your address so that the item can be delivered to your address. Donaghys will NEVER sell your information to any third party's or marketing company's or services.

Pricing and Tax
All prices shown are in pounds sterling and are inclusive of any VAT payable in UK. Donaghys are not responsible for any additional taxes or import costs for orders delivered to outside the EU. Should a product be listed at an incorrect price due to a typing error or incorrect information from suppliers Donaghys reserve the right to cancel, refuse or decline any orders listed at the incorrect price whether the order has been confirmed or not. Prices quoted on this web store are for internet sales only.

Lost Items
Once we have dispatched your item from the store there will be a minimum of 3 days before you may receive it. It may take longer to receive this is just a rough guide. If you feel that it has been too long then don't be afraid to contact us and will be able to track the item by the tracking code to see where its current location is.

Affiliates and Links.
Donaghys advertise products on certian affiliate networks and third party sites. We are not responsible for any offers that third party's run on their sites. Donaghys.co.uk may contain links to third party sites. We are not responsible for any content or offers on these sites as we have no control over them.

Cancellations.
Donaghys reserve the right to cancel an order at any time.

Complaints
As we are family owned business we are dedicated to customer service and take all complaints very seriously. If you have any complaints or concerns you can contact us by:
Phone: 02840662750
Email: info@donaghys.co.uk
Address: Donaghys Shoes, 25-31 Newry Street, Banbridge, Co Down, BT32 3EA