Returns Details

We hope you love your new Donaghys purchase however if you are not satisfied for any reason  we are happy to offer a refund or exchange within 14 days of delivery. When returning an order  we will only refund the price of the goods and not the postage unless the goods are damaged or faulty.  This is in addition to, and does not affect your consumer rights

 Goods must be unworn and also in their original packaging (ie the box not to be destroyed or defaced). When returning items please put them back in the protective mail bag you received them in or alternative mail bag. If the shoes or box come back to us and are not fit for resale we have the right to refuse a refund.

 We recommend that you use recorded delivery. Donaghys are not responsible for any goods damaged or lost in transit

Any order returning more than 2 items will incur a £3.95 restocking charge for every item returned after the 2nd item. This applies to orders returned in-store or by mail.


Orders under £69.99 - Customer is responsible for return postage costs

Orders over £69.99 - Free returns, please affix the R48 label from your order to your parcel

Order's can also be returned to our Banbridge Store in person - This service is temporarily unavailable due to local Covid restrictions


 Return costs are borne by the customer


 Return costs are borne by the customer