The Coronavirus continues to have an impact on communities across the globe, and we appreciate that this is a challenging and uncertain time for everyone.
Our customers and staff have been at the heart of Donaghys since 1960, and we wanted to take the time to reassure you of the actions we’re taking as a responsible retailer.
LATEST DELIVERY INFORMATION
Royal Mail are currently experiencing delays across their network. Staffing issues due to self isolation and social distancing, along with greatly increased parcel volumes are having an effect on their service. We apologise for these delays and advise you to allow extra time for your orders to be delivered. Unfortunately parcels are not considered as lost until 15 working days have passed by Royal Mail so we are unable to investigate until this time has passed
Due to the extra pressures on Royal Mail this year due to Covid-19 and an increase in online ordering we have made the decision to bring forward our date’s for delivery in time for Christmas
UK & IRELAND
Standard and Express Delivery - The last date for orders with Standard and Express delivery to be delivered in time for Christmas is 2pm on Wednesday 16th December. We will continue to dispatch orders after this date but unfortunately we cannot guarantee delivery in time for Christmas.
Royal Mail Special Delivery by 1pm - The last date for orders with Special Delivery by 1pm is Friday 18th December at 2pm. We will continue to dispatch orders after this date but unfortunately we cannot guarantee delivery in time for Christmas.
EUROPE & REST OF WORLD
Unfortunately the last posting date for deliveries in time for Christmas has now passed
Our store re-opened on 12th June. We have extensive safety measures in place in-store and ask that you abide by any guidance given to you by staff while visiting our store for your safety.
We would like to reassure our customers that there is no expiry date on our vouchers and we will be happy to accept them once we re-open.
All in-store returns for items bought after Thursday 12th March will be accepted in-store for the period of 7 days when we re-open
As it stands, our website remains uninterrupted and you can continue to shop with us online 24/7 from the comfort of your home.
All orders are processed and packaged using the strictest hygiene standards.
We continue to ship orders Monday through Friday in the UK and Ireland via Royal Mail and DPD. Both couriers are now using a contactless delivery system for your safety. Please note that there may be slight delays to the delivery process as companies adjust to new measures
Should you need any help when using our website, or if you have any questions or concerns, please contact us at firstname.lastname@example.org
We would like to thank our customers for your continued support and loyalty during these unprecedented times.